Web Store Operations Manager
What You’ll Do
The Web Store Operations Manager (Optimization) leads a team driving the on-site optimization strategy for a TJX Ecommerce Site to drive and grow sales. This role will drive key business strategies through site/customer analysis, testing, and on-site search/recommendations to achieve conversion targets and drive growth opportunities. Consistently collaborating with cross functional partners in Finance, Digital Experience, Analytics, Marketing, and Operations.
Major Areas of Responsibility
- Lead eCommerce-site optimization initiatives for a TJX Ecommerce Site by conducting in-depth business analysis and managing site technology/testing strategies to identify and implement growth opportunities to drive conversion rate (CVR) improvements.
- Manage the analysis of the business to project future goals; lead site Conversion Planning, Tracking and Driving for a TJX brand.
- Support the evaluation of new site features/projects in collaboration with Digital Discovery to achieve targeted results through site deep dives and customer journey analysis
- Drives strategy of On-Site Search and Product Recommendations, ensuring continuous performance evaluation and evolution to drive profitable sales, fuel the purchasing funnel and shopping experience, and drive site conversion
- Develop & manage site testing roadmap, including A/B Testing, measuring impact through analytics & various data points.
- Engage with stakeholders to share findings from site business analysis and gain alignment on growth opportunities.
- Collaborate with peers to identify common trends, uncover differences across our sites, and drive efficiencies for multi-brand projects.
- Develop team within the department and organization. Motivate and engage team to achieve efficiency and productivity.
- Conduct performance appraisals, interviews and discipline/documentation as needed.
Minimum Requirements
- Bachelor’s or master’s degree in business or related experience
- 4-7 years’ experience in eCommerce, Finance or Analytically focused digital environments that use data to drive decisions.
- Understanding of ecommerce & business KPIs; strong analytical and critical thinking skills.
- Strong knowledge of the ecommerce business
- Knowledge of business and technology trends
- Excellent written and verbal communication skills
- Excellent interpersonal and communication skills and proven ability to work effectively with all organizational levels
- Experience managing a team which includes mentoring, developing and leading associates.
- Experience working with cross-functional teams, building relationships with partners, and influencing outcomes in a changing Digital environment.
This position has a starting salary range of $90,200 to $115,200 per year.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
This position is eligible for an annual incentive as well as long-term incentives.
